This policy describes how orders placed on kanchudhan.com are shipped within India.
Last updated: April 2026
1. Where we ship
We ship to addresses across India using registered domestic courier partners and/or India Post, as available for your pin code. We do not ship internationally at this time.
2. Delivery timeframe (from order to your door)
Service level (India): After your order is placed and payment is confirmed, we aim for you to receive the product within approximately 5–9 business days for most pin codes — this combines our usual 1–2 business days dispatch time plus about 5–7 business days in transit. Major metros are often faster (see below). These are good-faith estimates; rare delays may occur (courier, weather, force majeure).
3. Dispatch and delivery timelines (detail)
- Orders are usually dispatched within 1–2 business days after payment confirmation, unless a different timeline is shown on the product or checkout page.
- Estimated delivery after dispatch: typically 5–7 business days for most locations; 3–5 business days for major metro areas (e.g. Delhi, Mumbai, Bengaluru, Hyderabad, Chennai, Kolkata). These are estimates, not guarantees.
- Delivery dates may be agreed or updated at order confirmation or via SMS/email when the shipment is booked.
4. How delivery is initiated and tracked
- You place the order and complete payment on kanchudhan.com; you receive an order confirmation by email and/or SMS where provided.
- We prepare and hand over the shipment to our courier partner; you receive dispatch notification and a tracking link by email and/or SMS when available.
- The courier attempts delivery at your shipping address. If you need help or the shipment is delayed, email support@kanchudhan.com with your order ID so we can follow up with the carrier.
5. Shipping charges
- Free shipping on orders above ₹5,000 (pre-tax total as shown at checkout, unless stated otherwise).
- A flat ₹99 shipping fee applies to orders below that threshold, unless a promotion states otherwise.
- One-time promo codes or Instagram referral links may waive the minimum — the amount charged is always what you confirm at checkout.
- Any shipping or handling fees charged at checkout are non-refundable except where our Refund Policy says otherwise (e.g. order cancelled before dispatch by us, or our error).
6. Address, delivery, and risk
- Delivery will be attempted at the shipping address you provide at checkout. Please ensure it is complete and correct; delays or failed delivery due to incorrect address may incur extra charges or require a new order.
- Order and shipment updates are sent to the email and/or phone you provide at registration or checkout.
- Delays: Kanchudhan is not liable for delays caused by the courier, weather, strikes, customs or regulatory checks (if any), force majeure, or other events outside our reasonable control. We will help you track and escalate with the carrier where possible.
- Risk of loss: Risk passes to you upon delivery to the address or to a person accepting on your behalf, per courier proof of delivery where applicable.
7. Packaging
Handcrafted brass, bronze, and copper items are packed with protective material and extra cushioning where needed. Inspect the package on arrival; for damage, see our Refund Policy.
8. Tracking
When your order ships, we aim to share a tracking link by email and/or SMS. You can also check order status in your account where available.
For shipping help, contact support@kanchudhan.com with your order ID.
