Last updated: March 2026
This policy describes how Kanchudhan (“we”, “us”, “our”) collects, uses, shares, and protects personal information when you use our website kanchudhan.com (the “Platform”) and purchase our products. It is published in line with applicable Indian law, including the Information Technology Act, 2000 and rules made thereunder, and reflects how we operate as the seller of record for orders placed on the Platform.
We offer products and services within India only. Personal data is primarily stored and processed in India. By using the Platform or placing an order, you agree to this Privacy Policy together with our Terms of Service. If you do not agree, please do not use the Platform.
We may collect:
You may choose not to provide certain information, but some features (such as checkout) may not work without it.
We use personal data to:
We do not sell your personal data. We may share it with:
Third-party sites linked from our Platform have their own policies; we are not responsible for their practices.
We use reasonable technical and organisational measures to protect personal data. No method of transmission over the internet is 100% secure; you use the Platform at your own risk as to network security. Keep your account credentials confidential. If anyone claiming to be Kanchudhan asks for your card PIN, net-banking password, or OTP, do not share it — report suspicious contact to us and, if appropriate, to law enforcement.
We retain personal data only as long as needed for the purposes above, including legal, tax, and accounting requirements, dispute resolution, and fraud prevention. You may request account deletion or data access/correction by emailing support@kanchudhan.com. We may delay or refuse deletion where the law requires us to keep records or where orders or claims are still open.
Where permitted, we may retain anonymised or aggregated data that does not identify you.
Subject to applicable law, you may request access to, correction of, or restriction/objection regarding your personal data, and withdraw consent for non-essential processing (such as certain marketing), by contacting us. Withdrawal does not affect processing that was lawful before withdrawal or that we must continue for legal or contractual reasons.
We use cookies and similar technologies for essential functions (e.g. cart, login) and, where allowed, analytics or preferences. You can control cookies through your browser; disabling them may limit some features.
We may update this Privacy Policy from time to time. The “Last updated” date will change; material changes may be communicated on the Platform or by email where appropriate.
For privacy questions, complaints, or data requests, contact:
For withdrawal of consent for processing personal data (where applicable), email us with the subject line “Withdrawal of consent for processing personal data” and your registered email or phone so we can verify your request.
A consolidated PDF copy of our policies is also available: Download policies (PDF).
