This policy explains how you can cancel an order, return a product, or request a refund for purchases made on kanchudhan.com. Kanchudhan is the seller for products listed on this Platform unless otherwise stated on the product page.
Last updated: March 2026 · PDF copy: Download policies (PDF)
1. Cancellations
- You may request cancellation before the order is dispatched, typically within 12 hours of placing the order, by emailing support@kanchudhan.com with your order ID.
- Once the order is handed to the courier or is out for delivery, cancellation may not be possible; you may refuse acceptance at the doorstep where courier rules allow, and then contact us to arrange a return or refund in line with this policy.
- If we cannot fulfil an order (e.g. stock or pricing error), we will cancel it and refund any amount paid, as applicable.
2. Returns (change of mind / standard return)
- Returns are accepted within 3 days of delivery of the product to the address on your order.
- The item must be unused, in original packaging, and in the same condition you received it, with tags/labels intact where applicable.
- To start a return, email support@kanchudhan.com with your order ID, reason, and clear photos of the product and packaging. We will share return instructions (including address and any RMA reference).
- Sale / promotional items may be marked non-returnable at checkout; where so stated, those items are not eligible for return except where required by law or for defects as below.
3. Damaged, defective, or wrong item
- If you receive a damaged or defective product, or an item that is materially different from what you ordered, contact us within 48 hours of delivery with your order ID and photos of the issue and packaging.
- After we verify the issue, we may offer a free replacement or a full refund, including reasonable return shipping where we confirm we are at fault.
- For products that carry a separate manufacturer warranty, certain defects may need to be addressed with the manufacturer as described on the product or packaging; we will guide you when that applies.
4. Refund process and timing
- After we receive and inspect a returned item, we will notify you of approval or rejection.
- Approved refunds are credited to your original payment method within approximately 5–7 business days, depending on your bank or payment provider.
- Shipping charges (including any flat fee paid on orders below free-shipping thresholds) are non-refundable except where we cancel the order, or we agree the return is due to our error or a defective/wrong shipment as above.
5. Non-returnable situations
- Used items, or items showing wear, damage, or alteration after delivery;
- Custom or personalised orders, unless faulty;
- Returns requested after the 3-day return window (except where law requires otherwise);
- Items without original packaging or missing parts, unless the fault is ours.
Some product categories may be listed as non-returnable at purchase; that will be shown clearly where it applies.
6. Exchanges
Exchanges are handled case by case. Email support@kanchudhan.com with your order details; if we approve an exchange, we will confirm next steps after quality check of the returned item.
Questions? Email support@kanchudhan.com. See also our Shipping Policy.
